Magnum QA

Hospitality

In Today’s world end customer experience is all set to be the key brand differentiator, pushing the product features and price tag’s behind. Industries across the world are investing in the latest technologies that will enable them to achieve the highest customer satisfaction ratio. Hospitality industry, being a purely customer-facing domain, should take the lead here.

There are several emerging trends that technology is defining for the hospitality domain:

On-board connectivity

It is important ensuring on-board connectivity, especially for airlines, will open abundant opportunities in the retail and commercial space. At present, there are more than 8000 commercial aircrafts worldwide that provide in-flight connectivity. The on-board connectivity market is expected to grow at a CAGR of 13.8% in the next seven years, reaching an estimate value of $24.44 Billion.

Internet of Things (IoT):

In Today’s world, IoT devices records everything which helps businesses to connect different units and product lines. With IoT transferring and transitioning data across decision-makers, hospitality industry can take calculated, data-based decisions for their customer service strategy.

Augmented and Virtual Reality:

Hospitality companies are leveraging the AR and VR technologies to improve engagement with their customers. Combining virtual and augmented reality allows the customers to either experience a specific service or offering before they approach it or relay some critical information through them. AR and VR services help hospitality sector to meet its goal of deliver better and more satisfying service experience to the customers.

In order to effectively solve the challenges related to quality assurance and management, Magnum QA considers the Key points as given below.

While putting together our test team, we ensure that there is enough domain expertise. Magnum QA Involves people who not only understand technology, tools, and testing as a Subject Matter Expert, but also bring along vast experience related to the hospitality industry.
Being primarily a B2C sector, the hospitality industry applications are mostly consumer-facing. Therefore, Magnum QA Testing team understands that, it is essential to approach quality assurance and testing from an end user’s point of view. Having the mindset of an end-user is critical while approaching the overall test strategy.
As the applications are developed closely in conjunction with the hospitality businesses, Magnum QA recommends testing early and testing often is of essence. This ‘test early, test often’ approach in the lifecycle helps the companies to prevent scope creep while upholding the quality standards of the end product.
Magnum QA believes that all customers look for three main factors in any product, service, or technology – they are, “accuracy, reliability, and security”. Exercising a quality engineering strategy enables an early and often feedback loop by bringing in the mindset of end users.
As the emerging technologies are still fairly new, there is a lot of apprehension and concerns surrounding them related to security, reliability, and data. Magnum QA quality assurance team solidifies the foundation of an application through testing, empowering businesses to maintain the desired levels of quality standard. Our Quality Engineering process seeks to measure and repeat these tests to perform a series of qualitative and quantitative analysis of the process.